Refund and Cancellation Policy for builtwebsites.co.uk

Effective Date: 01.01.25
Last Updated: 26.01.25

At builtwebsites.co.uk, we strive to deliver high-quality website design services tailored to your needs. We understand that circumstances can change, so this policy outlines our terms for refunds and cancellations. Please read it carefully before engaging with our services.

1. Cancellation Policy

a. For Website Design Services

• Before Work Begins:
  If you cancel your project before work has commenced, you will receive a full refund of any advance payments made.

• After Work Begins:
  If you cancel after work has started, you will be charged for any completed work up to the cancellation date. This amount will be deducted from any advance payments, and the remaining balance (if applicable) will be refunded.

b. Ongoing Maintenance and Subscription Services

• Maintenance or subscription services can be canceled at any time by providing [30 days’] notice.
• Any fees already paid for the current billing cycle are non-refundable, but no further payments will be taken after cancellation.

2. Refund Policy

a. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• If we are unable to complete the project due to unforeseen circumstances on our end.
• If the quality of delivered work does not meet the agreed-upon project scope (after attempts to resolve the issue).
• If you request cancellation in line with our Cancellation Policy.

b. Non-Refundable Items

The following fees and costs are non-refundable:

• Deposits for projects where significant work has already been completed.
• Third-party costs such as domain names, hosting services, or software licenses purchased on your behalf.
• Payments for “rush” or expedited projects.

c. Refund Timeline

If a refund is approved, it will be processed within 14 business days using the same payment method you used for the original transaction.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us directly:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Include the following information:

• Your name and contact details.
• Details of the project or service in question.
• The reason for the cancellation or refund request.

We will review your request promptly and provide a response within 5 business days.

4. Dispute Resolution

We aim to resolve all disputes amicably. If you are dissatisfied with our decision regarding a refund or cancellation, please contact us to discuss further.

5. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about this policy, please reach out:

• Email: info@builtwebsites.co.uk
• Phone: 07583891316